Cozy Carpet Care Pro LLC

Privacy Policy

Effective Date: November 3, 2026

Cozy Carpet Care Pro LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://cozycarpetcarepro.com) or use our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when submitting forms on our website. This information includes:

  • First and last name
  • Email address
  • Phone number
  • Requested service details
  • Custom messages or inquiries
  • Explicit consent for marketing SMS messages
  • Explicit consent for non-marketing SMS messages

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our carpet cleaning services.
  • To respond to your requests for quotes and customer service inquiries.
  • To send you service-related notifications, appointment reminders, and service updates.
  • To send you promotional offers and marketing communications, only if you have explicitly opted in via the marketing consent checkbox.

3. SMS Text Messaging & Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Service Providers and Information Usage

We may employ third-party companies and individuals to facilitate our website, provide services on our behalf, or assist us in analyzing how our website is used. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services. We do not sell or rent your personal information to anyone.

5. Cookies and Website Analytics

We may use cookies and similar tracking technologies to track activity on our website and enhance your browsing experience. These technologies help us understand user behavior, analyze website traffic, and improve our services. We do not use cookies to collect mobile phone numbers or SMS consent data for marketing purposes.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We use industry-standard protocols to encrypt sensitive information during transmission and protect your data from unauthorized access, alteration, or disclosure.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

8. Your Rights and Opt-Out

You have the right to access, update, or delete your personal information. You may choose to stop receiving text messages from us at any time. To opt out of SMS messaging, reply STOP to any SMS message you receive from us. For help, reply HELP. You may also opt out of email marketing communications by following the unsubscribe link provided in those emails.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this document.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

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